CAIS Online incorporates a secure web-based debt management system which adopts the Money Advice best practice standards. Reports can be generated by managers at the touch of a button, allowing performance and statistical information for funders and policy makers to be generated fast and efficiently. The unique Debt Strategy Console provides in-depth debt profiling to assist with strategy formulation.

Being web-based, the system can be accessed securely by outreach workers and at home visits. It includes a full suite of money advice best practice letters and the ability to edit, create, store, retrieve and manage all case correspondence centrally.